novathexialon - Smart Financial Planning & Budget Goals

Information We Collect

Personal Information You Provide

When you use novathexialon's goal budget planning services, we collect information that you voluntarily provide to us. This includes details you share when creating an account, setting up financial goals, or contacting our support team.

Name, email address, and contact information when you register for an account
Financial goals, budget preferences, and spending categories you configure
Payment information when you subscribe to premium features (processed securely through our payment partners)
Communication preferences and feedback you provide through surveys or support interactions
Profile information and preferences you choose to share with us

Automatically Collected Information

To improve our services and provide you with a better experience, we automatically collect certain technical information when you interact with our platform. This data helps us understand how our services are used and identify areas for improvement.

Device information including browser type, operating system, and screen resolution
Usage patterns such as features accessed, time spent on different sections, and navigation paths
IP address and general location information (city and region level, not precise location)
Cookies and similar tracking technologies to remember your preferences and improve functionality
Performance data to monitor system reliability and identify technical issues

We never collect sensitive financial account information like bank account numbers, credit card details, or passwords. All payment processing is handled securely by certified third-party payment processors who maintain their own strict security standards.

How We Use Your Information

Service Provision and Improvement

Your information helps us deliver personalized budget planning tools and continuously enhance our platform. We use this data to understand what works best for our users and develop features that truly support your financial goals.

Provide personalized budget recommendations based on your goals and preferences
Generate progress reports and insights about your financial planning journey
Improve our algorithms and add new features that benefit our user community
Ensure our platform works smoothly across different devices and browsers
Troubleshoot technical issues and provide customer support when needed

Communication and Updates

We believe in keeping you informed about important updates and opportunities that might help you achieve your financial goals. However, you always have control over what communications you receive from us.

Send important account notifications and security updates
Share educational content about budget planning and financial goal setting
Notify you about new features or improvements to our services
Respond to your questions, feedback, or support requests
Conduct optional surveys to better understand user needs and preferences

Your Privacy Rights

We believe you should have meaningful control over your personal information. These rights ensure you can make informed decisions about your data and maintain your privacy preferences.

Access Your Data

Request a copy of all personal information we have about you. We'll provide this in a clear, readable format within 30 days of your request.

Update Information

Correct or update any personal information that's inaccurate or outdated. You can make many changes directly through your account settings.

Delete Your Account

Request complete deletion of your account and associated personal information. We'll remove your data within 90 days while retaining only what's legally required.

Control Communications

Manage your email preferences, unsubscribe from marketing communications, or choose which types of notifications you'd like to receive.

Data Portability

Export your financial goals, preferences, and other data in a standard format that you can use with other services if you choose.

Restrict Processing

Request that we limit how we process your information in certain situations, while still maintaining your account functionality.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll verify your identity and process your request promptly. There's no charge for reasonable requests, and we'll explain our process clearly.

Data Security and Protection

Technical Safeguards

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures are regularly reviewed and updated to address emerging threats and maintain industry best practices.

End-to-end encryption for all data transmission and storage
Regular security audits and penetration testing by independent security firms
Multi-factor authentication options to secure your account access
Secure data centers with physical access controls and monitoring
Regular backup systems to prevent data loss and ensure service continuity

Access Controls and Monitoring

We maintain strict controls over who can access your personal information within our organization. Our team members receive regular training on privacy and security practices, and we continuously monitor our systems for any unusual activity.

Role-based access controls ensuring team members only access necessary information
Comprehensive audit logs tracking all access to personal information
Regular privacy and security training for all staff members
Automated monitoring systems that detect and alert us to potential security issues
Incident response procedures to quickly address any security concerns

Data Retention and International Transfers

How Long We Keep Your Information

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we begin the process of securely removing your data from our systems.

Active account data is retained while your account remains open and for 12 months after closure
Financial goals and preferences are deleted within 90 days of account deletion
Support communications are kept for 3 years to help resolve future issues
Anonymous usage analytics may be retained longer to improve our services
Legal compliance requirements may extend retention periods for certain types of information

International Data Handling

As an Australian-based company, we primarily store and process data within Australia. However, some of our trusted service providers may process information in other countries with strong privacy protections. We ensure appropriate safeguards are in place for any international data transfers.

Primary data storage and processing occurs in secure Australian data centers
Third-party services are carefully vetted for their privacy and security practices
International transfers only occur with adequate legal protections in place
We maintain records of all cross-border data sharing arrangements
Users are notified of any significant changes to our data processing locations

Third-Party Services and Cookies

Service Providers and Partners

We work with carefully selected third-party providers to deliver certain aspects of our service. These partners are contractually required to maintain the same high standards of privacy and security that we uphold.

Payment processors handle subscription billing with bank-level security standards
Email service providers help us deliver important account notifications
Analytics services provide insights about platform usage (using anonymized data)
Cloud infrastructure providers ensure reliable service availability
Customer support tools help us respond to your questions more effectively

Cookie Usage and Preferences

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how our services are being used.

Essential cookies required for basic platform functionality and security
Preference cookies that remember your settings and customization choices
Analytics cookies that help us understand usage patterns (anonymous data only)
Performance cookies that help us identify and fix technical issues
You can manage cookie preferences through your browser settings or our preference center

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address and provide a clear summary of what's changed.

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Privacy Policy